Returns and exchanges
High quality and customer satisfaction are extremely important to us, and we want you to be happy with your purchase, so if anything arrives damaged, faulty or there is any other problem with your order then please contact us straight away and we'll do our best to resolve this for you!
Refunds can not be issued if a product is returned to us 21 days after dispatch.
Due to hygiene reasons, we can not offer refunds for earrings.
We are unable to offer a refund for any items bought in any of our seconds or promotional sales.
All orders are processed and packaged with extreme care and precision, however if an item arrives damaged, misspelt or incorrectly supplied due to our error, please email us within 5 days of receiving it with a picture/pictures and we will do my best to remedy the situation. We can not accept a returns query sent any longer than 5 working days after the item has been received by the buyer so please inspect your shipment as soon as possible.
Please contact us within 21 days of the delivery date if your item does not arrive. Anytime later than that and we will not be able to issue you a refund should any issues arise.
We are unable to issue a refund for any personalised item or bespoke commission.
Please note: If a refund is being issued, returned items should be sent unused and must be returned in its original packaging. The full refund of the item will be issued on inspection, however we are unable to pay for the shipping or postage of items being returned back to me. We are unable to offer a refund if the items received back to me are damaged in the post.
If you do qualify for a return because of damage, returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt and inspection, excluding the original delivery charge.